FTX claims portal becomes unavailable shortly after going live

July 12, 2023 Alex Rustok

Bankrupt cryptocurrency exchange FTX launched a customer claims portal which stayed live for roughly an hour before going offline for unknown reasons.

Many social media users reported the FTX claims portal went live on July 11, offering customers of the failed crypto exchange who had accounts with FTX, FTX.US, Blockfolio, FTX EU, FTX Japan, and Liquid the opportunity to access their account information and submit claims for consideration in the firm’s restructuring proceedings. According to FTX’s Kroll page, users had until Sept. 29 to submit claims.

Related: US authorities are investigating former FTX exec for potential campaign finance violations: Report

Before it went offline, the claims portal said users would be able to access their account balances as of Nov. 11, 2022 — the day FTX filed for bankruptcy in the United States. Users still have the option of filing a proof of claim through Kroll’s online customer form and via U.S. mail. At the time of publication, the claims portal had been offline for roughly an hour.

The debtors in FTX’s bankruptcy case announced in June that the firm planned to launch an online portal for customer claims. Bankruptcy proceedings are ongoing in the District of Delaware, while former FTX CEO Sam Bankman-Fried’s first criminal trial for allegations of fraud is expected to begin in October.

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